Tailored HelpDesk

Tailored HelpDesk2025-10-10T17:12:18+01:00

Tailored HelpDesk

I provide customized helpdesk services designed to meet the specific needs of both small businesses and multinational organizations in Barcelona, helping users boost their productivity.

• Local technical support for small and multinational companies based in Barcelona
• Expertise in Office 365, Google Workspace, Windows, Windows Server, Active Directory, as well as fundamental IT security solutions including antivirus and firewalls.
• Employee training on best practices for responsible use, secure password management, and threat prevention such as phishing awareness.

Frequently asked questions

What types of businesses do you support?2025-10-19T12:08:26+01:00

We work with organizations of all sizes — from startups to established companies. Whether you already have an in-house IT team or none at all, we tailor our solutions to match your technical needs and budget.

What is included in your Local IT Support service?2025-10-19T12:08:49+01:00

Our Local IT Support provides personalized service plans managed by certified experts acting as an extension of your internal team. We offer on-site and remote assistance, proactive maintenance to keep your operations running smoothly.

How does the Tailored Helpdesk work?2025-10-19T12:09:21+01:00

We provide Helpdesk services designed for small and medium-sized businesses. Our native-speaking technicians deliver friendly support, covering everything from Office 365 and Google Workspace issues to connectivity and hardware problems — ensuring users get fast and effective help.

What types of issues do you handle under IT Troubleshooting?2025-10-19T12:09:55+01:00

We handle a wide range of technical issues — from user-level and hardware problems to advanced tier 2 and 3 troubleshooting. We collaborate with your internal IT team when necessary, always aiming to resolve issues quickly and minimize downtime.

What cloud services do you offer?2025-10-19T12:10:21+01:00

We provide full administration of Microsoft 365 and Google Workspace environments — from tenant setup to daily operations (SharePoint, Outlook, and more). We also offer Azure and cloud backup solutions for small businesses. Project-specific Azure services can be discussed based on your goals and infrastructure.

Do you offer 24/7 support?2025-10-19T12:11:44+01:00

No, due to the freelance nature of our service, we operate on a best-effort basis. However, you will always be assisted directly by a highly qualified technician — ensuring fast, expert support for any issue.

How do you approach cybersecurity?2025-10-19T12:11:16+01:00

Each organization has its own specific requirements. We enhance your cybersecurity posture as much as possible without disrupting daily operations. Solutions are fully tailored to your environment, balancing safety, usability, and cost.

Can you support large or complex IT projects?2025-10-19T12:10:53+01:00

Large-scale projects usually require multiple specialists. While we don’t manage entire projects alone, we can collaborate as part of your technical team — contributing in our specific areas of expertise.

Can I choose only the services I need?2025-10-19T12:07:55+01:00

Absolutely. Our services are modular and flexible. You can choose individual solutions or combine them into a comprehensive managed IT package that fits your business objectives.

How do we get started?2025-10-19T12:07:19+01:00

Getting started is simple. Contact us to schedule a discovery call — we’ll assess your current setup, understand your goals, and create a custom IT plan aligned with your business priorities.

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